Cancellation Policy
PRICES
All rates shown on the website for bus tickets and car rental are quoted in US dollars.
We reserve the right to vary prices and rates in the event of changes in exchange rates or price rises made by wholesalers or other suppliers. If the cost of any service increases due to exchange rate fluctuations, price increases, tax changes or any other reason, you are required to pay the increase when notified by us or you may cancel the booking which may result in cancellation fees. We are not liable in any way if any increase occurs. Rates quoted are appropriate to the particular product at the time of quoting and these rates may change prior to the travel date. All prices are subject to availability and can be withdrawn or varied without notice.
DEPOSIT
A payment deposit of 30% to 50% total amount will be requited after the acknowledgement of your confirmation to secure your booking of bus tickets, car rental, tour and other services.
FULL PAYMENT
Full payment shall be received no later than 10 days prior to your departure date, or if the
booking is made within 10 days of departure date or the total value of money is less than
$100, full payment must be made upon the acknowledgement of your confirmation.
CONFIRMATION BY US
A confirmation email will be sent to customer's provided email address within 24h after the payment is successful.
Our reservation is completed once the confirmation email is sent to the email address you provided. You are required to notify us in writing (via email ……) in case of you do not receive confirmation in time, if no email informing us that you do not receive the confirmation email within 2 days, the service is understood to be completed.
We are not responsible for any delay/loss caused by the wrong email addresses provided by customers or the situation that customers do not notify us by email that confirmation is not received or in case of customer refuses to use booked service.
REFUND OF UNUSED SERVICES
No refunds or exchanges can be made in respect of services which are included in the price but not utilized by the customer, such as there will be no refund given for any unused or missed ground arrangements, sightseeing, meals or hotel accommodations. For no-show cases full amount will be charged.